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Supporting vulnerable customers

Welcome to PayPlan’s debt advice blog!

Our blog covers the latest news at PayPlan, tips to help you save money, our latest press releases, expert insight and everything in between.

Client Stories 9 Oct 2015

Client Case Study – Mary

By the time Mary (57), a Sales Administrator who lives near Canterbury, contacted Payplan in 2003 she and her husband were £95,000 in debt.   “It still frightens me to actually see it written down,” said Mary. “We had eight…

Living in Debt 8 Oct 2015

Extra help and support for our Vulnerable Clients

Ellie Ntalampira (23) has worked as a Client Liaison Officer with PayPlan for the last two years and her job involves talking to clients and helping them find the best solution to their debts problems. “I’ve received training to help…

Client Stories 7 Oct 2015

Client Case Study – Eric

Eric (59) used to work as a manager for a large DIY store in the North East until he had a major accident in 1991, when he broke his neck and his back. From being fit and healthy and earning…

Living in Debt 6 Oct 2015

Dealing with our Vulnerable Clients

Dominique Katzke (22) is a Case Consultant on the First Support Team in the Individual Voluntary Arrangement (IVA) Department. As a Case Consultant she assesses a client when they first come into her department to ensure they are able to…

Client Stories 5 Oct 2015

Client Case Study – Michael

Michael (41), a Care Manager for Social Services, found his debts mounting after taking out a large loan for the purchase of a caravan.   “I had credit cards and other bills to pay but once I took out the…

Money Saving Ideas 29 Sep 2015

Top Tips for Curbing your Daily Spending Habits

It doesn’t matter how many big money decisions you make or how many tough choices you take to get your debt under control: if you’re spending too much on day-to-day stuff then you’ll struggle to fix your finances. A coffee,…

Client Stories 16 Sep 2015

Client Case Study – Harry

Harry (42), an account manager from Northampton, started gambling when he was 18 but his addiction took hold when he hit his 30s.“I started out on pub fruit machines but then I moved on to the gambling machines in the…

Client Stories 9 Sep 2015

Client Case Study – Simon

During Simon’s first marriage he admits to living beyond his means, spending money on holidays and maintaining their lifestyle.  By the time he and his wife split up Simon, (42) from Derby, was left with a debt of £30,000, an…

Client Stories 26 Aug 2015

Mark Haddock – Client Case Study

When Mark’s ex-wife left she took with her his 10 credit cards and ran them all up to their limits, leaving him with a debt of £64,000.“I tried to cancel the cards but the banks told me they could only…

Client Stories 12 Aug 2015

Errol Barker – Client Case Study

Errol Barker (51) is an HGV lorry driver from Clacton-on-Sea.  He was earning a good wage while working in London but when his wife Angelina became ill with depression he had to give it up and take a job nearer…

Client Stories 5 Aug 2015

Client Case Study – Janice

Janice* (43) works in sales and found herself in debt after relying on credit cards to fund her lifestyle.  She previously worked in London, was earning a good wage but admits getting credit was “far too easy.”“I ended up with…

In other news 13 May 2015

How will the new Tory government affect your wallet?

 As David Cameron finalised his Cabinet reshuffle, the Chancellor, George Osborne, was preparing to push ahead with his austerity plans as outlined in his March budget.  However, the full effects of the proposed £12bn welfare cuts won’t be presented to…

Industry News 12 May 2015

Pensioners Struggle to make ends meet

Almost a million people in the UK will die in debt, many of them pensioners who struggle daily to make ends meet.  In today’s Daily Mirror reporter Tricia Phillips speaks to Jane Clack, our Money Advice Consultant, and PayPlan client David…

Client Stories 11 May 2015

Craig’s Story

Craig Collins, from Leicester, found his debts increasing after being made redundant.  Now on a Debt Management Plan with PayPlan, he’s getting to grips with what he owes.  Read his story below.After graduating from university Craig (42) worked in the…

News and Stories 5 May 2015

General Public Believe Cameron Can’t Budget

Ahead of this week’s general election, we quizzed 12,000 people struggling with money on how they thought the party leaders would deal with living on a limited budget.See the results in our infographic What do you think?Share your comments below.

Money Saving Ideas 3 May 2015

Style Your Home Without Breaking The Bank

Each month we are doing a cost cutting feature on the blog. This month we look at how you could refurbish your home without breaking the bank.

Money Saving Ideas 20 Apr 2015

TOP TIPS FROM THE UK’S SMARTEST SHOPPER

In November 2014 Jennie Hammond, from Belfast, Northern Ireland, was crowned the UK’s Smartest Shopper by online voucher company Savoo.  As well as working full time she writes and maintains a money-saving blog and in her first blog, she talks…