PayPlan Client Reviews

We work hard to provide our clients with the best possible service and as a result we’ve been lucky to receive some fantastic feedback over the years! 

Many people come to our website asking which is the best company to use for an IVA or the best company for debt management in the UK. We pride ourselves on providing impartial, tailored debt advice and friendly, personal service. But don’t just take our word for it – check out these reviews from some of our clients…

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IVA Reviews (Individual Voluntary Arrangements)

IVA
4

I have been on my IVA for 48 months now. It is hard but without Payplan i do not know what i would have done. They have certainly helped me.

IVA
5

very good all round

IVA
5

I was in a difficult financial situation before Payplan arranged my IVA. Support has also been very good. Advisers always respond and feedback is regular, whether I’ve under paid or over paid my monthly due. Only issue is uncertainty as to when the IVA will end. I’m sure Payplan will inform me of my progress so far.

IVA
5

Very good company, great advice when you need it also great help in getting debt free.

IVA
5

I was recommended to give Payplan a try when the debt management company I was with didn’t fulfil my needs and sort my debts out. Payplan took control, sorted my debts out and with no up front payment unlike the debt management company. Within no time I could breathe and sleep more easily. Payplan has lifted a weight off my shoulders and got me back on track and help me to manage my money better. Time has passed quickly and I have just over 2 years left before the iva is finalise.

IVA
5

professional quality service have dealt with my claims clearly and explained any additional queries.

IVA
5

I’ve scored a five because I have complete piece of mind,and am actually paying off my debts, which is important to me at a rate that I can afford due to Payplan, of which I wholeheartedly thank for there advise and help

IVA
5

Pay plan have been absolutely brilliant helpful friendly staff who will support you through every stage all done without you feeling ashamed of the fact that it.s debt thats being dealt with and that your not to blame

IVA
5

Pay plan changed my life I still owe a lot of money but I can hold my head high I am paying back my debts slow but sure … Thanks to Payplan no more threatening letters or bailiffs at the door a Hugh weight lifted off my shoulders .. Thank you pay plan x

IVA
5

PayPlan and the staff have helped be to take control of my finances again. I have found the service great and really easy to use and understand.

Self-employed IVA (Bespoke) Reviews

Self Employed IVA (Bespoke)
5

Since my initial phone call to Payplan their service has been fantastic . I was totally lost with debts spiralling out of control with phone calls day and night. Payplan set up an IVA of which I am nearly half way through which has got me back on my feet with calculated monthly payments and at the end I get a second chance with a clean slate. I cannot thank them enough for their service to me.

Self Employed IVA (Bespoke)
5

Payplan staff were very understanding and caring, especially when concerning delicate personal circumstances.

Self Employed IVA (Bespoke)
5

The staff have always been polite and helpful.

Self Employed IVA (Bespoke)
4

I went into an IVA after not being able to cope with the ever growing financial problems. I went to Payplan as there were no fees involved for myself. I think in the first place I was wrongly advised on two accounts, firstly to sell my house to pay off some debts, and secondly as my wife was involved in three of the debts, not to have transferred these into my name so that we didn’t have two IVAs running and no house. Since then there have been no issues with the IVA until last November when we offered a settlement figure. Although this was accepted it has so far taken 7 months to complete and still no completion letter. Also I was not told that even if you pay off the IVA early, it still stays on your credit file for the full term making it difficult to get anything that would involve a company viewing your file. All in all I have been pleased with the setting up of the IVA but not happy with the advise and the time to wrap up the IVA once concluded

Self Employed IVA (Bespoke)
4

Very helpful don’t have to worry about debt letters or phone calls anymore

Self Employed IVA (Bespoke)
5

Excellent hassle free service. Great peace of mind.

Self Employed IVA (Bespoke)
5

I have found the services and staffing levels that payplan offer excellent and would recommend them to anyone who finds them selves in need of financial help.

Self Employed IVA (Bespoke)
4

Payplan has helped me live life Again, they have been very understanding and easy to talk to, it’s been hard but in my second year now and can see light at the end of the tunnel, thank you

Self Employed IVA (Bespoke)
5

No problems encountered at all.

Self Employed IVA (Bespoke)
5

conducted in a supporting and professional manner. Time taken to listen and address concerns. Very pleased with the support and service received.

DMP Reviews (Debt Management Plans)

DMP
5

Easy to manage, understanding staff that want to support and help you.

DMP
5

Staff are extremely helpful and considerate and are prepared to listen not judge

DMP
5

Payplan have always been helpful, considerate and easy to deal with. They understand the problems we have and are considerate in their response to our enquiries. We would recommend Payplan to anybody who needs help with financial difficulties.

DMP
5

I have received excellent service re my debt plan

DMP
5

Have been nothing but helpful since the start of my enquiry. Do not know what we would have done without payplan, Thank You.

DMP
5

PayPlan were friendly and very clear on what i had to do they helped all the way and kept me informed of everything that was happering.

DMP
5

Payplan are a really helpful & friendly service for people that can’t see an end to their finance situation. Would highly reccomend to people in the same situation as I feel like a heavy weight has been lifted

DMP
5

After first contacting National Debtline, my case was taken up by PayPlan. At each stage I was treated sympathetically with each solution explained clearly. With my DMP, PayPlan have helped set up a budget to repay my creditors. They have taken away the worry of contacting each creditor in turn. PayPlan send regular e-mails with different money saving tips etc. It will take time but I am determined to see this through with the help of PayPlan.

DMP
5

Just about golding my own due to health/age problems

DMP
4

Took the stress and frustration out of paying debts

Trust Deed Reviews

Trust Deed
5

Wish I had come to Payplan Scotland earlier . The process is so much easier than I expected & the staff are very friendly & extremely helpful . Would urge anyone in this situation to give them a call as a matter of urgency .

Trust Deed
5

I think Payplan is a great way to pay off debt and to solve financial difficulties.

Trust Deed
5

I found the help was what I needed and everything was explained to me. I have peace of mind now I am making the payments requested from me and no that in about 2.5 years I will be free from debt.

Trust Deed
4

Trust Deed
4

Very helpful

Trust Deed
5

Very honest kind and patient people

Trust Deed
5

What a relief to get my finances into some kind of order. Being honest about my situation was a big challenge in itself and having someone to talk to makes all the difference. Pay plan have been very understanding and answer all your questions when your worried

Trust Deed
5

Great service no problems and kept informed of any changes etc.

Trust Deed
5

Excellent advice, service and always on hand to help with any issues that arise. Advisers are easy to talk to and always ready to help.

Trust Deed
5

sympathetic but realistic advice provided