Talk to the Team

To speak to us, fill in the blue form and one of our advisers will call you back.

Alternatively, you can call us on 0800 316 1833 between 8am-8pm Monday to Friday and 9am-3pm on Saturday.

Already speaking to us?

If you already have a plan with us, you can log into your account on PayPlan Plus.

If you’d like to speak to a member of our team, visit our directory to find the number you need.

Language Interpretation Service

We understand the importance of clear communication and accessibility for all our customers.

That’s why we’ve partnered with LanguageLine Solutions to provide a language interpretation service to support you.

The translation service is available between 9am and 5pm, Monday to Friday.

SignVideo BSL interpretation service

We work with SignVideo which means customers using British Sign Language can video call us via a interpreter.

Our SignVideo service is available between 8am and 8pm Monday to Friday, and between 9am and 3pm on Saturdays.

To get in touch with us, you can call us using SignVideo’s app or by selecting the option below

Organisations and advisers

Interested to know how you can work with PayPlan? Whether you work in the advice sector, for a creditor or you’re an employer, our partners’ section has you covered.

You’ll find everything you need to know about the training we offer, our awareness and policy campaigns, and how to become a partner. 

Visit our partners’ section