October energy price cap – will energy prices increase or decrease?

From October 1st, the energy price cap will be set at £1,923 a year for a typical household that uses gas and electricity and pays by Direct Debit. The price cap, which limits how much your energy supplier can charge you…

PayPlan finalists in three categories at Vulnerability Awareness Gala Awards

We’re excited to announce that we’ve been named finalists across three categories at this year’s Vulnerability Awareness Gala Awards.The shortlist is for:‘Debt Advice Provider of the Year’ in the Collections and Customer Service Awards (CCS)‘Best Vulnerable Customer Support Team’ in…

PayPlan wins two awards at the 2023 Consumer Credit Awards!

It’s a proud day for us at PayPlan today as we celebrate winning Best Financial Support Provider and Treating Customers Fairly Champion at the 2023 Consumer Credit Awards!The awards – now in their eighth year – are run annually by…

FCA Loan Fee Fraud

This Summer the cost of living crisis is exerting more pressure than ever on people’s finances, with 55% of UK adults more worried about money this year than last year*. This is pushing people into borrowing more money than they…

Understanding the Mortgage Charter

If you’re a mortgage holder worrying about rising interest rates, you may have heard about the recently introduced Mortgage Charter.As the cost of living crisis continues and interest rates keep increasing, many households are feeling the impact.For those already on…

Deafblind Awareness Week 2023

Deafblind Awareness Week 2023Deafblindness is the combination of sight and hearing loss. It’s a disability in its own right, and over 400,000 people in the UK are affected.Most people with deafblindness aren’t entirely deaf or blind, and everyone’s experience is…

PayPlan shortlisted in three categories at distinguished Credit Awards

Following a hat-trick of wins in 2021 and shortlisting in 2022, we’ve been shortlisted for three awards at this year’s Credit Strategy Credit Awards.We have been shortlisted in three categories;Best Company to Work ForDebt Advice Provider of the Year Best Response…

PayPlan survey results show lives are on hold due to rising living costs

Four in five people have said they’re suffering with their mental health due to the cost-of-living crisis, our latest survey has revealed. Results from our recent impact survey highlighted that 79% of respondents also felt increasingly isolated because of the…

PayPlan becomes first debt advice provider to introduce British Sign Language video interpreting service

We've teamed up with British Sign Language (BSL) Video Interpreting Service, SignVideo, to improve accessibility to our customers across the UK, becoming the first UK debt advice company to provide access to this service.

PayPlan first debt advice provider to achieve certification celebrating commitment to supporting vulnerable consumers

PayPlan has become the first debt advice provider in the UK to achieve the Inclusive Service Kitemark™ for providing an inclusive and flexible service that benefits all consumers, regardless of their personal circumstances.

PayPlan awarded Partner Recognition for their work to stop loan sharks

We’re proud to be the first national debt advice provider to achieve partner recognition status for our work in raising awareness about loan sharks and helping clients access essential support services.

PayPlan partners highlight the importance of Talk Money Week

Our partners are supporting Talk Money Week and have shared, from their side, how talking about money can help you with your finances – whatever your situation may be.

Talk Money Week 2022: Talking about debt during the cost-of-living crisis

Talk Money Week (November 7-11) is an industry-wide campaign, led by the Money and Pension Services (MaPS), to get the nation talking about money. Data suggests that nearly one in two adults don’t feel confident when talking about money.

Talk Money Week 2022: PayPlan encourages open chats about money to prevent people from suffering in silence

Talk Money Week (Monday, 7th November – Friday, 11th November) is a campaign supported across the industry to raise awareness and encourage you to be more open about money with your friends and family - and potentially help you get…

New campaign #LetsTalkLoanSharks encourages people to speak out in the fight against illegal money lending

A new campaign has been launched to encourage people to start the conversation about the dangers of loan sharks and highlight the support that’s available to those who have been affected by illegal money lending.A report published by the Centre…

PayPlan scoops Best Financial Support Provider at Consumer Credit Awards

We’re delighted to announce that we’ve been named Best Financial Support Provider at the Consumer Credit Awards following fantastic feedback from our customers.

Talking about your problems: PayPlan and Samaritans mark World Suicide Prevention Day

The cost-of-living crisis is having a bigger mental – and financial – effect on people now more than it ever has. So, to mark World Suicide Prevention Day (10th September), we’ve teamed up with Samaritans, who are encouraging people not…