PayPlan embrace MARS platform from MorganAsh to help identify customer vulnerability

PayPlan, one of the UK’s largest debt advice organisations, is trialling the MorganAsh Resilience System (MARS) to better identify and assess vulnerable customers.Following a successful trial, the platform will be rolled out to enhance PayPlan’s service offering. MARS’s objective and…

PayPlan finalists at inaugural Credit & Collections Industry Awards

We’re excited to announce that we’ve been named as finalists in the Debt Advice Provider of the Year category at the Credit & Collections Industry Awards.The awards recognise excellence and innovation in the UK credit and collections industry. In this…

Working together to support neurodivergent individuals

Many people prefer to self-manage their needs as a neurodivergent adult, but there may be moments when extra support and knowledge is needed.  To raise awareness, we’re working to address how neurodivergent individuals – those with conditions such as ADHD,…

Mental Health Awareness Week 2024 – Moving more for your mental health

‘Moving more for our mental health’ is this year’s theme for Mental Health Awareness Week.We’re well aware of the stress that debt can place on you, and for many people, poor financial situations can trigger extended periods of stress and…

Stress Awareness Month: Tips to help you manage your money

It’s Stress Awareness Month, and over the next few weeks, we’ll be exploring related topics and how we might be able to support you.This year, the theme for Stress Awareness Month is ‘Little By Little, A Little Becomes A Lot’.The…

What is the new April energy price cap?

Between 1 April and 30 June 2024, the energy price cap is set at £1,690 per year for a typical household that uses electricity and gas and pays by Direct Debit.Based on typical household energy use, this is £238 lower…

Debt Awareness Week 2024: Addressing barriers to debt advice

It’s the 10th anniversary of Debt Awareness Week (March 18 – March 24) this week!Over the week, we’ll raise awareness of some common reasons people might not seek debt advice despite struggling financially and how they can overcome those barriers.What…

PayPlan retains Inclusive Service Kitemark™ demonstrating commitment to vulnerable consumers

We are thrilled to announce that we’ve successfully retained our Inclusive Service Kitemark™, a benchmark for industry best practice, awarded by BSI, the business standards and improvement company.The Kitemark covers topics such as the identification of customer vulnerability, inclusive design…

Loan fee fraud – how to stay safe when looking for a loan

The cost-of-living crisis is exerting increasing pressure on people’s finances, with one in five adults taking out loans to cope. At the same time, scams are rising, including loan fee fraud, where people are asked to pay an upfront fee but…

Saving money on your energy bills – gas and electric meters explained

With energy prices set to increase again in January, we’re all doing anything we can to use less gas and electricity in our homes, but there may be other ways you can save money.Knowing what type of meter you have…

Make writing a Will your New Year’s Resolution!

Head into 2024 with a productive start by writing your Will and ensuring your assets are protected and will be distributed how you choose.Do you have particular wishes you would want to be followed and do you know who you…

PayPlan celebrates second Debt Advice Provider of the Year award

PayPlan has been named Debt Advice Provider of the Year for the second time in 2023 after a successful evening at the National Credit Awards.Led by Money Age UK, The National Credit Awards recognise outstanding achievement in the UK credit…

PayPlan named ‘Debt Advice Provider of the Year’ for third year in a row

We celebrated a hat-trick of award wins after being named ‘Debt Advice Provider of the Year’ for the third consecutive year at Credit Strategy’s prestigious Vulnerability Awareness Gala.With 65% of our clients starting their journey online, and 93% of those…

PayPlan are supporting the UK’s first ever national nursing festival and expo, Nursing Live

We’re excited to be joining the exhibitor lineup at Nursing Live.Nursing Live is set to bring thousands of nurses together for two days of professional development, collaboration, interactive activities and entertainment.The festival takes place at the ACC in Liverpool on…

October energy price cap – will energy prices increase or decrease?

From October 1st, the energy price cap will be set at £1,923 a year for a typical household that uses gas and electricity and pays by Direct Debit. The price cap, which limits how much your energy supplier can charge you…

PayPlan finalists in three categories at Vulnerability Awareness Gala Awards

We’re excited to announce that we’ve been named finalists across three categories at this year’s Vulnerability Awareness Gala Awards.The shortlist is for:‘Debt Advice Provider of the Year’ in the Collections and Customer Service Awards (CCS)‘Best Vulnerable Customer Support Team’ in…

PayPlan wins two awards at the 2023 Consumer Credit Awards!

It’s a proud day for us at PayPlan today as we celebrate winning Best Financial Support Provider and Treating Customers Fairly Champion at the 2023 Consumer Credit Awards!The awards – now in their eighth year – are run annually by…