PayPlan survey results show lives are on hold due to rising living costs

Four in five people have said they’re suffering with their mental health due to the cost-of-living crisis, our latest survey has revealed. Results from our recent impact survey highlighted that 79% of respondents also felt increasingly isolated because of the…

PayPlan becomes first debt advice provider to introduce British Sign Language video interpreting service

We've teamed up with British Sign Language (BSL) Video Interpreting Service, SignVideo, to improve accessibility to our customers across the UK, becoming the first UK debt advice company to provide access to this service.

PayPlan first debt advice provider to achieve certification celebrating commitment to supporting vulnerable consumers

PayPlan has become the first debt advice provider in the UK to achieve the Inclusive Service Kitemark™ for providing an inclusive and flexible service that benefits all consumers, regardless of their personal circumstances.

PayPlan awarded Partner Recognition for their work to stop loan sharks

We’re proud to be the first national debt advice provider to achieve partner recognition status for our work in raising awareness about loan sharks and helping clients access essential support services.

PayPlan wins Debt Advice Provider of the Year for successive year

PayPlan has been named Debt Advice Provider of the Year for the second year running following last night’s win at the Collections and Customer Services Awards.

Talk Money Week 2022: Talking about debt during the cost-of-living crisis

Talk Money Week (November 7-11) is an industry-wide campaign, led by the Money and Pension Services (MaPS), to get the nation talking about money. Data suggests that nearly one in two adults don’t feel confident when talking about money.

Talk Money Week 2022: PayPlan encourages open chats about money to prevent people from suffering in silence

Talk Money Week (Monday, 7th November – Friday, 11th November) is a campaign supported across the industry to raise awareness and encourage you to be more open about money with your friends and family - and potentially help you get…

New campaign #LetsTalkLoanSharks encourages people to speak out in the fight against illegal money lending

A new campaign has been launched to encourage people to start the conversation about the dangers of loan sharks and highlight the support that’s available to those who have been affected by illegal money lending.A report published by the Centre…

PayPlan scoops Best Financial Support Provider at Consumer Credit Awards

We’re delighted to announce that we’ve been named Best Financial Support Provider at the Consumer Credit Awards following fantastic feedback from our customers.

Talking about your problems: PayPlan and Samaritans mark World Suicide Prevention Day

The cost-of-living crisis is having a bigger mental – and financial – effect on people now more than it ever has. So, to mark World Suicide Prevention Day (10th September), we’ve teamed up with Samaritans, who are encouraging people not…

Make sure you’re not missing out on Government support

Extra financial support is available for those aged over 66, and the Department for Work and Pensions (DWP) is urging all residents to see if they’re eligible. The DWP has also asked family members to check if relatives are missing…

PayPlan nominated for three Consumer Credit awards!

We’re delighted to announce that we’ve been shortlisted as finalist in three categories at this year’s Consumer Credit Awards. Voted for by our clients, we’re now finalists in the following areas: Best Financial Support Provider, Firm of the Year and…

Creating our industry best practice guide with national domestic abuse charity Refuge

Together with Refuge, we’ve produced a Best Practice Guide highlighting our industry call to action, our key findings, risk mitigations and guidance for other organisations across the sector to develop the specialist support they offer to survivors of domestic abuse.

Everything you need to know about TV licensing

TV licences are an essential cost for most of Britain’s households and, with living costs on the rise, it’s important to make sure you’re on a payment plan that works for you and to check to see whether you’re eligible…

PayPlan partners with National Bereavement Service to support people following the death of loved ones

We’ve launched a new partnership with the National Bereavement Service (NBS) to provide practical, emotional and financial support to those who have experienced the death of someone close to them.Through our new partnership, our clients dealing with grief or bereavement…

Cryptocurrency harms and its effects on mental health and wellbeing

Last year we wrote about the rise of cryptocurrency and the potential dangers it can pose in terms of debt and mental health. As one of the UK’s leading providers of free debt advice and a referral partner for a…

How is the cost-of-living crisis affecting the debt world?

The cost of living has been increasing across the UK since early 2021 and, in April 2022, inflation reached its highest recorded level. The Office of National Statistics (ONS) estimates it is now higher than at any time since around…