- Thu Jul 19, 2012 12:20 pm
Hi ya Wood69.
In this instance Nomlas is right (sorry Gazza).
You have acknowledged the debt, you have been paying the debt, the new company has notified you as required by law. So there is no point in challenging the whole debt, as this would be seen as antagonistic and could cause more problems.
Yes you do need to contact ALL concerned
EOS, the water company and CSL who were previously managing the debt informing, them that you have the proof that the payment was made, and that it appears CSL have pocketed the payment. I the copy to CSL, request their formal complaint procedure telling them that with the proof of payment that you intend to make this a formal complaint with a view of taking it to the FOS via Trading Standards. That should ensure your missing payment is returned.
If it is not returned then you will need to refer it to Trading Standards and ultimately the FOS.
I would also suggest that when you write to EOS you inform them that you need the account details/reference number, their sort code and account number to arrange to make the PREVIOUSLY agreed payment to them, and that should they refuse to provide this then they are deliberately blocking you making legitimate payments.
All being well, you will get the information you need, the missing payment credited and all will be back on level ground.
The moral to this is if you have a payment plan is place make sure you pay it on time, or it can result in hell of a lot of work and stress that can be avoided!