I believe this may be fairly unique and after trawling through the forum couldnt find anything related or similar.
The query is two fold so I have split them to enable a response for each (I have limited the info provided for fear of being located by them before I receive advice!):
A couple of years ago I had a dispute with my mortgage lender regarding the interest rate I was paying on my main mortgage account. Bizarrely no-one could tell me each time I phoned and it rumbled on for a month or two. I then informed the company that I would take legal action if this could not be divulged. Eventually they came back to me with the rate but as a gesture of goodwill said they would stop interest on my account.
Now, some 24 months later, interest is still not being applied to my account! As I was in arrears I was making overpayments to catch up the deficit however all this time this has just come off the balance.
Do I confront them? Do I just keep paying and watch the amount reduce by what I pay each month? Legally could they "whack" all the interest back on after I catch up the arrears (about another 6 months)? What are my rights, what are their rights?
I also have a secured loan with the lender, last month I received a letter that they had not adjusted their interest rates when they should have over a period of time, meaning my monthly amounts would not cover the balance each month with interest applied. As a gesture of goodwill they deducted a couple of thousand off the balance. Does this seem normal practice?
My account has been nothing short of problems (90% their end) but clearly at present I feel like I am winning (i.e. interest not being applied to the main mortgage). What do you think I should do?
I have settlement figures for both accounts and both just show the low value (i.e. no interest on the main account, so wouldnt think they are adding it back anytime soon).
Any help much appreciated with my dilemma and clearly I would be more than happy to provide further information off this thread to anyone who could help me.
Epson (clearly not my real name, my printers!, but no clues I understand is the aim here!)