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By hayleebec
#161776 are scotcall usually so bad??
my daughter had 2 debts (scottish power & british gas) both been settled via doorstep collector (scotcall) one april one about 6 weeks ago, last week had letter off each demanding settlement and court action,it has took untill today to get confirmation from them that they have actually been settled, after being passed from from place to another, apparently they haven't passed the funds on to either original debtor. They didn't leave her with any receipt she signed their book (different collectors for each debt) and didn't get anything for her to keep (lesson learned) been very stressfull week for her, thinking she would have to pay them again.
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By Yogi Bear
#161822
hayleebec wrote:my daughter had 2 debts (scottish power & british gas) both been settled via doorstep collector (scotcall) one april one about 6 weeks ago, last week had letter off each demanding settlement and court action,it has took untill today to get confirmation from them that they have actually been settled, after being passed from from place to another, apparently they haven't passed the funds on to either original debtor. They didn't leave her with any receipt she signed their book (different collectors for each debt) and didn't get anything for her to keep (lesson learned) been very stressfull week for her, thinking she would have to pay them again.

It's being wise after the event, of course, but she'd have been well within her rights to insist on being given a receipt in this situation - especially if (presumably) paying in cash. :wink:

Not passing on the the payments to the original creditors is more serious. It contravenes the CSA code of conduct, which suggests this should be at least monthly. Scotcall are members of the CSA, so you could lodge a complaint about it:
http://www.csa-uk.com/csa/complaints-procedure.php