- Wed Feb 20, 2008 12:22 pm
Oh don't feel guilty about it,especially when the owners of CallCredit are the Skipton Building Society!!!
CallCredit was originally convinced as an in house CRA for the Skipton Building Societies group of companies, as they felt that the other two CRAs were to rigid in record keeping. Originally it only involved people who used or applied for one of their products.
They bulk purchased the information from the other CRAs on a 6 monthly basis (so their records only updated every six months. This was problematic to say the least as it didn't take into account any changes etc.
Later some of the very small creditors did start to inform them of account updates directly, and many of these were incorporated into the CallCredit datasets, if a conflict of information occurred they incorporated both sets of information WITHOUT verifying the validity of either.
Now they are bigger in size and it is all computerised, but still the manual intervention sis very small (in fact if you call them there is a good chance you will end up speaking to one of about 8 people!!!!), and that is where their problems lies, they wanted to create an all singing all dancing CRA for themselves, which relied on out of date information, and spurious information from multiple sources.
Until this is sorted they will always have an unreliable reporting system, and few creditors use them as a result. These faults are known, but cannot be addressed without major input.
When making a complaint to the ICO you must make it clear that the creditor has informed you that they have asked CallCredit to update, and that CallCredit has failed to do so.
OH and CallCredits normal method of updating when challenged by the ICO, they just delete the offending record!!