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Our heating is on for an hour or so in the morning and on at night for quite a while as the house gets freezing by 6pm when I get home. And there is at least one shower a day.
Today there was one shower and two baths.
£25.00 a week seems a bit much I think. We have paid our amount for ages and over a year it seems to work out level. I know the gas will be going up but we haven't been asked to pay anymore yet.
Like Chrissy, I pay mine through a card at the post office once a month.
I only put £10 on there a month as I live alone, so when the bill comes in - if I'm short in any way, then I take the card to the post office. If i've paid too much then I just deduct what's left from my £10.
thanks for replying love tia x
have a gas pre pay meter and at the moment am putting in £25 a week this time last year was only putting in £15 a week this seems crazy. they take £3 a week from a old bill but i need to inform them of our br can they cut u off if u have children?
Hi there, although I work as a supervisor for another company (the one which sponsors the ITV weather), the procedure for BR accounts should be relatively similar to our company's.
The debt from the old bill should have been included in your BR, and as such BG can no longer collect this through your meter. If they continue to do so then they are breaking the law. Phone BG and speak to a supervisor informing them that as you are BR they are NOT allowed to collect this debt through your meter or in any other manner and if they do not arrange to have the meter reset so that it only takes for what you use and refund the debt charge that you have paid since BR you will inform both the OR and Energywatch. You are advised to confirm this in writing and send it by Recorded Delivery.
I note that you are putting in £10 per week more than last year, whilst some of this will be due to the price rises that BG have had over the past 12 months and some due to probable increased useage because of the cold weather I would doubt if these reasons would acount for the extra money spent. I would advise that over a 7 day period you take daily reads at the same time each day, also note how many radiators you have and their size, whether they have thermostatic valves, the output of your boiler, how long heating/hotwater is used and what size property you live in. Also note all the displays on the meter. BG should have an energy efficiency department who will be able to go through your figures and compare actual to expected useage on a daily basis and raise a consumption query if necessary. This process unfortunately is not a quick one as a gas consumtion query takes longer than an electric query.
Normal gas meters rarely go faulty to the extent that they register excessive useage, however the Quantum meters can go faulty but it is usually an incorrect setting that has been sent to your card that causes an increase in your useage.
Hope this helps
Mine has gone up loads since last year as well Tia
phoned bg today to inform them of my br was passed on and on eventually given a number to call br dept shock after being on the phone over half hour the number unavailable rang back took another 27 mins to speak to someone they gave me a similar number tryed it guess what DEAD LINE so ****** off now . then rang or to tell her we forgot to put it down on the forms spoke to someone else dealing with it snotty cow said send it in writting other or i been dealing with has just taken the details she made me feel like i should carry on paying it i said as much to her and ive said the response i got .bad day . thanks for listening tiax
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