Scottish and English debt laws are different, so if you are a Scottish resident and have questions on debt, then this is the place to post.

Moderators: TalbotWoods, JaneClack

By mrscam1206
#464323 Hi, i have a question about a ppi claim. The claim was uphelp with RBS ans we were offered £3899 we accepted this offer and the cheque arrived today £817 short. We contacted RBS who said it had been taken to cover arrears on the account. The thing is RBS sold this debt to another company who we have arranged to pay but they have taken this money after selling the debt. Can they do this?
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By TalbotWoods
#464423 Hi and Welcome

You need to go back to RBS and point out that they no longer own the debt, and ask them to justify why this has been withheld. Make it clear that the moneys was going to be used to pay down the debt with the LEGAL owners of the debt.

Also let them know that YOU intend to take this further, because as the debt is not owned by them.

However, some debts are sold on a 'buy back' basis if PPI is reclaimed, and if that is the case you must insist that RBS notify the new owners fully that the debt has been reduced by £817.

You must also do this in writing, because if you need to take this further, well lets just say a lot of telephone call never get recorded by RBS when they should be, or rather the recordings get lost!