PayPlan retains Inclusive Service Kitemark™ demonstrating commitment to vulnerable consumers

We are thrilled to announce that we’ve successfully retained our Inclusive Service Kitemark™, a benchmark for industry best practice, awarded by BSI, the business standards and improvement company.The Kitemark covers topics such as the identification of customer vulnerability, inclusive design…

Loan fee fraud – how to stay safe when looking for a loan

The cost-of-living crisis is exerting increasing pressure on people’s finances, with one in five adults taking out loans to cope. At the same time, scams are rising, including loan fee fraud, where people are asked to pay an upfront fee but…

Saving money on your energy bills – gas and electric meters explained

With energy prices set to increase again in January, we’re all doing anything we can to use less gas and electricity in our homes, but there may be other ways you can save money.Knowing what type of meter you have…

Make writing a Will your New Year’s Resolution!

Head into 2024 with a productive start by writing your Will and ensuring your assets are protected and will be distributed how you choose.Do you have particular wishes you would want to be followed and do you know who you…

Reducing the stigma around gambling-related debt

We’re supporting Stigma, a national public health campaign to reduce the stigma around gambling harms.The nationwide initiative, by charity GambleAware, revealed that 75% of people who had experienced gambling problems felt they couldn’t open up to loved ones, with stigma…

PayPlan named ‘Debt Advice Provider of the Year’ for third year in a row

We celebrated a hat-trick of award wins after being named ‘Debt Advice Provider of the Year’ for the third consecutive year at Credit Strategy’s prestigious Vulnerability Awareness Gala.With 65% of our clients starting their journey online, and 93% of those…

PayPlan are supporting the UK’s first ever national nursing festival and expo, Nursing Live

We’re excited to be joining the exhibitor lineup at Nursing Live.Nursing Live is set to bring thousands of nurses together for two days of professional development, collaboration, interactive activities and entertainment.The festival takes place at the ACC in Liverpool on…

October energy price cap – will energy prices increase or decrease?

From October 1st, the energy price cap will be set at £1,923 a year for a typical household that uses gas and electricity and pays by Direct Debit. The price cap, which limits how much your energy supplier can charge you…

PayPlan finalists in three categories at Vulnerability Awareness Gala Awards

We’re excited to announce that we’ve been named finalists across three categories at this year’s Vulnerability Awareness Gala Awards.The shortlist is for:‘Debt Advice Provider of the Year’ in the Collections and Customer Service Awards (CCS)‘Best Vulnerable Customer Support Team’ in…

PayPlan wins two awards at the 2023 Consumer Credit Awards!

It’s a proud day for us at PayPlan today as we celebrate winning Best Financial Support Provider and Treating Customers Fairly Champion at the 2023 Consumer Credit Awards!The awards – now in their eighth year – are run annually by…

FCA Loan Fee Fraud

This Summer the cost of living crisis is exerting more pressure than ever on people’s finances, with 55% of UK adults more worried about money this year than last year*. This is pushing people into borrowing more money than they…

Samaritans launches its Talk To Us 2023 awareness campaign in July

Samaritans annual awareness campaign is back this JulyIn 2022 there wasn’t a single second when Samaritans volunteers weren’t on the phone with someone.24 July (24/7) is Samaritans Awareness Day, because they’re here to listen 24/7. On this date and throughout…

Deafblind Awareness Week 2023

Deafblind Awareness Week 2023Deafblindness is the combination of sight and hearing loss. It’s a disability in its own right, and over 400,000 people in the UK are affected.Most people with deafblindness aren’t entirely deaf or blind, and everyone’s experience is…

PayPlan shortlisted in three categories at distinguished Credit Awards

Following a hat-trick of wins in 2021 and shortlisting in 2022, we’ve been shortlisted for three awards at this year’s Credit Strategy Credit Awards.We have been shortlisted in three categories;Best Company to Work ForDebt Advice Provider of the Year Best Response…

PayPlan survey results show lives are on hold due to rising living costs

Four in five people have said they’re suffering with their mental health due to the cost-of-living crisis, our latest survey has revealed. Results from our recent impact survey highlighted that 79% of respondents also felt increasingly isolated because of the…

PayPlan becomes first debt advice provider to introduce British Sign Language video interpreting service

We've teamed up with British Sign Language (BSL) Video Interpreting Service, SignVideo, to improve accessibility to our customers across the UK, becoming the first UK debt advice company to provide access to this service.

PayPlan first debt advice provider to achieve certification celebrating commitment to supporting vulnerable consumers

PayPlan has become the first debt advice provider in the UK to achieve the Inclusive Service Kitemark™ for providing an inclusive and flexible service that benefits all consumers, regardless of their personal circumstances.