Who are PayPlan?

Since we started PayPlan almost 31 years ago we’ve helped over 1 million people to become debt-free, and every year we help over 100,000 more people with their finances – something we’re immensely proud of.

We continue to keep working hard to ensure we are adapting our services to keep our services accessible for all customers. No matter what your circumstances at PayPlan we are able to help. Over 65 organisations partner with us to help us offer the best service, such as GamCare, Refuge, Bipolar UK, National Bereavement Service and many more.

What communication methods do we offer?

At PayPlan customers can contact us via phone, email, live chat and WhatsApp for free debt advice.

When you come to us for debt advice, we’ll show you all the different debt solutions that are out there so you’ve got a clear idea of what your options are, and how each one could help you. We can also advise you on what the best solution is for your circumstances, plus any other options that might work for you.

If you’d like, we can set up a debt solution that fixes your situation, lowers your repayments and gives you the chance to move forward with your life the way it should be: without debt being part of it.

On the other hand, you can just come to us for advice about how best to deal with your debts, then take some time to decide what you want to do next. Whether you’re just looking for some debt advice you can trust or want to get into a solution straight away, our help is free to everyone, and doesn’t have any obligations, strings attached or hidden costs.

What services do we offer for the deaf community?

As part of our ongoing commitment to delivering a flexible and joined-up service to our customers nationwide we included an addition to our triage questioning to identify any communication requirements for the customer. Some customers request a video call so that they can lip read, allowing us to adapt our processes for the needs of the deaf community. Many of our customers love our Live Chat, WhatsApp & Email communication methods too.

We recently introduced the BSL video interpreting service so that any customer who is Deaf and uses BSL can now access a BSL interpreter directly through PayPlan’s website, connecting to them via video call and going on a seamless journey from there into our free debt help service.

We’ve also recently become the first debt advice provider in the UK to achieve the Inclusive Service Kitemark™ for providing an inclusive and flexible service that benefits all consumers, regardless of their personal circumstances.

Earlier this year NADP contacted us to discuss ways in which we could further support deafened and HoH people who do not use BSL. Following this discussion, we are now looking at how we can implement the suggestions made and include these in our offering. We are aiming to report back on how this progresses later this year.

In the meantime, please feel free to contact us if you would like to learn more about our service and let us know your communication needs by clicking here or calling 0800 316 1833.