We are pleased to announce our CEO, Rachel Duffey has been named on Credit Strategy’s Credit 500 list for a successive year – earning a place among the most influential people in consumer and commercial credit in 2023.

From joining PayPlan 22 years ago as a debt adviser, Rachel has always had a particular interest in understanding the needs of individuals struggling with debt and how to overcome the challenges they have in seeking help. She has held a number of different roles with the organisation and has been CEO since 2014.

Rachel is compassionate towards our clients and takes a personal approach to ensure PayPlan continues to provide an industry leading debt advice service.

The Credit 500 is based upon external industry nominations, as well as an internal vetting process to ensure that individuals meet the following criteria:

· Shown a level of influence in their organisation or profession;

· Demonstrated best practice;

· Been recognised for their work (through award programmes, not necessarily Credit Strategy’s);

· Helped to educate their peers, whether that be through content contributions, speaking at conferences or webinars, and so on;

· Advocated the promotion of their profession.

You can view the Credit 500 Index here.