Encouraging open conversations about money

From 3rd-7th November, we’ll be supporting Talk Money Week – a national campaign that inspires people to talk more openly about their finances.Every day, we speak to people who are worried about paying bills or who would like support setting…

Struggling with council tax? Here’s what you need to know about changes to the system

If you’ve ever fallen behind or felt overwhelmed by your council tax bill, you’re not alone. Many households across the UK are finding it hard to manage, especially as the cost of living continues to stretch budgets.The good news is…

October energy price cap changes: Why you could see a rise in your energy bills

OFGEM has today announced a rise in the energy price cap, increasing average energy from October 1st[1].Read on to find out what’s changing, how it might affect your energy costs and what support’s available if you’re struggling to keep up…

Understanding the 2025 IVA Protocol changes

The updated Individual Voluntary Arrangement (IVA) Protocol 2025 is now in effect – bringing in meaningful updates to improve outcomes and protect individuals entering into IVAs.These Protocol changes strengthen and support the approach we already take at PayPlan, always making…

One in ten people with credit are struggling to pay bills

Millions across the UK are feeling the pressure, especially those with credit products, according to the Financial Conduct Authority’s (FCA) Financial Lives survey.[1]Many people are facing issues with their finances, and one in ten people with a credit product are…

Debt Awareness Week 2025: Breaking the stigma

This year, Debt Awareness Week is supporting those facing debt to act and improve their financial wellbeing.The awareness week, which runs from March 24th to March 30th, was created to challenge the stigma surrounding debt and to encourage open conversations…

Getting people talking about money

Talking about money can be a great way to share tips and advice on best practices that you and your friends and family put in place to make the most of the income that you have.It can also encourage conversations…

Budget 2024: Everything you need to know

Chancellor Rachel Reeves is delivering her long-awaited budget – the first Labour Budget for 14 years. We’ll provide critical updates as and when they’re announced.You can watch here if you require British Sign Language coverage. National Minimum WageNational minimum wage to rise…

PayPlan celebrates Employer of the Year award

We’re thrilled to announce that we’ve been awarded Silver Employer of the Year at the prestigious Women in Credit Awards 2024, sponsored by 4most. This recognition marks a significant achievement for our company as we continue to promote equality within…

PayPlan wins Debt Team of the Year at the Corporate Finance Awards 2024

PayPlan has been named Debt Team of the Year after a successful evening at the Corporate Finance Awards.The Corporate Finance Awards recognise the exceptional financial achievements of the UK’s mid-sized and larger companies, as well as the supplier organisations that…

World Suicide Prevention Day – raising awareness of suicide prevention

On the 10th of September every year, organisations and communities around the world come together to raise awareness of how we can create a world where fewer people die by suicide. The theme for 2024 is to Change The Narrative.Every…

How to stay safe from loan sharks

What’s a loan shark?A loan shark – or illegal money lender – is someone who lends money illegally without proper authorisation from the Financial Conduct Authority (FCA).That means if you borrow from them, they don’t have to follow the rules…

PayPlan partners with mental health support service SHOUT

We’re proud to partner with the Aviva Foundation to enhance awareness of Shout, a critical mental health support service for anyone struggling to cope, including young individuals affected by the cost-of-living crisis, and who are in distress due to their…

PayPlan embrace MARS platform from MorganAsh to help identify customer vulnerability

PayPlan, one of the UK’s largest debt advice organisations, is trialling the MorganAsh Resilience System (MARS) to better identify and assess vulnerable customers.Following a successful trial, the platform will be rolled out to enhance PayPlan’s service offering. MARS’s objective and…

PayPlan finalists at inaugural Credit & Collections Industry Awards

We’re excited to announce that we’ve been named as finalists in the Debt Advice Provider of the Year category at the Credit & Collections Industry Awards.The awards recognise excellence and innovation in the UK credit and collections industry. In this…

Working together to support neurodivergent individuals

Many people prefer to self-manage their needs as a neurodivergent adult, but there may be moments when extra support and knowledge is needed.  To raise awareness, we’re working to address how neurodivergent individuals – those with conditions such as ADHD,…

Mental Health Awareness Week 2024 – Moving more for your mental health

‘Moving more for our mental health’ is this year’s theme for Mental Health Awareness Week.We’re well aware of the stress that debt can place on you, and for many people, poor financial situations can trigger extended periods of stress and…