Meet the Partnership Team
Peter Munro, Partnerships Director
Peter has board level responsibility for PayPlan’s Partnerships. With over 15 years experience operating at senior levels in the financial services sector and then the debt advice sector Peter has developed a unique understanding of the industry.
Peter passionately believes in the holistic benefits of debt advice for consumers and creditors and has helped shape best practice throughout the industry with innovations such as the PayPlan ‘Referral Hub’, ‘One Touch API Referrals’ and the ‘PayPlan Data Sharing Service’.
If you are a creditor organisation and would like to find out more about how PayPlan can support your customers with free debt advice, email Peter.
Ed Leavers, Partnership Development Manager
Ed brings a wealth of experience in banking and mortgage lending to his role consulting with our key referral partners and finding new ways for their customers to access debt advice. Ed’s enthusiasm, attention to detail and passion for a great customer journey help him maximise every opportunity to increase engagement with our partners.
Ed is also PayPlan’s main contact for the utilities and legal services sectors and manages a number of commissioned services for organisations in this sector.
If you are a utilities provider or a legal services company and would like to find out more about PayPlan’s service, email firstname.lastname@example.org.
Iona Murray, Business Development Implementation Manager
Iona has a vital role to play in our creditor relationships and works alongside our key referral partners to keep them updated on the debt advice outcomes their customers have received. She’s a whizz with numbers and keeps a keen eye on data trends, using her expertise to make continuous improvements to our referral channels, and the digital client journey.
Iona is also PayPlan’s main contact for Housing Associations and manages a number of commissioned services for organisations in this sector, such as Orbit Housing Association and Longhurst Group.
If you are a creditor organisation or a Housing Association and would like to find out more about PayPlan’s service, email Iona.
Free Debt Advice, Policy and Voluntary Sector Team
Alistair Chisholm, Head of Advice Sector Policy and Partnerships
Alistair is responsible for PayPlan’s work to improve policies and practices that affect people in financial difficulty. His background of working in the advice sector and alongside government bodies mean that Alistair’s passion for fair, transparent and meaningful support for people who need it shines throughout his work.
Over the past few years, Alistair has successfully led PayPlan and the IMA’s joint work on campaigning to end the imprisonment of council tax arrears, he continues to change practices for survivors of domestic abuse and forms key relationships within the voluntary and free advice sector.
If you would like to get in touch about a policy issue or you are a free advice organisation interested in a partnership conversation, contact Alistair.
Antony Price, Partnership Development Manager – MIMA Cert, CPPI
Antony has been with PayPlan since 2004 and so is perfectly placed to explain PayPlan’s advice process, customer journey and procedures. With professional qualifications in money advice and Insolvency Certification, Antony provides consultation to advisers who would like further guidance on specific, often complex, cases.
During his time at PayPlan, Antony has spent several years on the road supporting and getting to know the free advice sector. As a professional trainer, Antony has been instrumental in upskilling PayPlan advisers and external colleagues in the free advice and creditor organisations who have attended one of his accredited training sessions.
If you would like to find out more about training or are in the free advice sector and are interested in partnership opportunities, contact Antony.
Jane Clack, Money Advice Consultant – MIMA Cert, CPPI
Jane is often described as PayPlan’s ‘fairy debt mother’, which is down to her dedication to supporting people who are in need – and because she’s one of our longest-standing debt advisers, having been with PayPlan since 2001. Plus, if you have a question about debt (no matter how obscure), you can guarantee Jane will have the answer!
By working with unions, Jane provides advice and training for members. As well as being a Money Advice Consultant at PayPlan, Jane is also proudly the Chair of the Institute of Money Advisers and has an active role in the East of England Money Advice Group Meetings.
If you are a Union and would like to find out more about how PayPlan can help your members, email Jane.
Vulnerable Client Team Manager
Emma Gibbons, Vulnerable Client Manager – MIMA Cert
Emma brings to life PayPlan’s support for vulnerable clients. She is passionate about supporting all clients but works even harder to make sure that those with vulnerabilities never slip through the net.
In implementing the company’s Vulnerable Customer Policy across all elements of the business, Emma is responsible for all internal vulnerable client training and the supporting policies and procedures. Emma also delivers key external training to the free advice sector and creditor organisations on how to spot the signs of vulnerable clients and on debt and domestic abuse.
As vulnerability champion for PayPlan, Emma also sits on GamCare’s Advisory Panel to work to reduce gambling related harm across the industry.
For more information on how we can support your vulnerable clients, or information about one of the training courses, email Emma.