SHARING WITH YOU OUR CUSTOMER CHARTER
At PayPlan we really do understand the effect that debt has on your life. However we believe that being in debt shouldn’t mean you have to go without the essentials in life you need. We offer a wide range of debt management solutions to help you manage your debt and we’re dedicated to finding you the best one for you.
With over 20 years’ experience, we’ve helped millions of people deal with their debt, and our friendly staff have expert knowledge on the best ways to help you take charge of your finances.
But we’re more than just a debt company. We’re always looking for new ways to help you save money, access what you need at an affordable price, and get on with living your life whilst repaying your debt.
We’re passionate about helping you find the right debt solution for you, and we’ll put as much emphasis on helping you get back to living your life as we will to helping you deal with your debt.
We believe that the most sustainable debt solutions are the most realistic ones.
WE ARE COMMITTED TO FINDING THE RIGHT DEBT SOLUTION FOR YOU
We recognise that everyone is different and what is right for one isn’t always right for another. So our staff will talk to you, they will listen and get to understand your situation, then we’ll be in a position to help you.
We’ll run through your options with you, we recognise that you’re in a stressful situation so we’ll work with you to help you decide which solution is best for you.
We’ll help you prioritise what’s important to you and help you every step of the way so that you can reach your goals. Life doesn’t go on hold while you’re in debt and we appreciate the importance of living your life whilst repaying your debt.
If a debt plan isn’t the right solution for you then we’ll talk you through your options. There might be things you haven’t considered, such as equity release from your home or ways to cut down on your living costs.
We’re here to help you find the right debt solution for you. One that fits your life, is realistic, sustainable and fair.
WE ARE COMMITTED TO ALWAYS PUTTING YOU FIRST
Looking after your best interest doesn’t just mean helping you manage your finances. We can offer you support, guidance and solutions that allow you to pay off your debt whilst living a normal life.
We’ll never tell you what to do but we will advise you on the best option for you. We’ll support you in any way we can, and help you make a plan which is realistic and affordable.
Whatever decision you make, it’s your life, your choice, but we’ll support you in any way we can. We’ll help you make a plan that is realistic, build your budget around you and pay what you can afford.
We’re flexible and we recognise that factors in your life can change so we’ll strive to help you make your plan work for you at all times.
WE ARE COMMITTED TO BEING CLEAR, HONEST AND OPEN
You can be confident that throughout your time with PayPlan we’ll treat you professionally and efficiently. We work hard to ensure your needs are dealt with as quickly as possible so you will never have to wait any longer than necessary.
You can be assured that when you’re in a plan with us, we’ll distribute your money safely and securely and you will always have access to view your payments and monitor them if you choose to.
We respect your privacy and promise to protect your personal data. We won’t pass your details on to any third parties unless you allow us to do so.
We’ll always be clear, honest and open with you and we won’t move forward until we’re confident that you fully understand everything that is being offered to you.
WE ARE COMMITTED TO HELPING YOU MAKE A BETTER FUTURE
We understand that you won’t necessarily be able to look to the future now, but by creating a plan that is right for you, it won’t be long before you feel more positive about what’s to come.
We’ll be here for you during and after your plan so you can be assured that you will always have the support you need to stay on top of your finances. We’ll help you gain better money management skills so you can continue to find ways to reduce your outgoings.
We’ll help you look to the future again, because being in debt is just a phase of your life, it doesn’t define your life. With our help, you’ll be able to deal with your debts and get back to living again!