Coronavirus: Help for existing clients

If you’re an existing PayPlan client, you may be worried how your debt solution will be affected if your income has changed as a result of Coronavirus.

Please be assured that we will support you through this period and we’re continuing to work closely with creditors to ensure your debt plan stays on track.

What happens if I can’t make a payment this month?

If you’re worried that you can’t afford your next full payment, we would encourage you to pay as much as possible rather than nothing at all. Even a small, token payment will show creditors that you’re still committed to paying off your debts. However, please don’t make any changes to your payments without speaking to us first on the contact details below.

We understand that it may not be possible to pay anything at all this month, and in these circumstances, we may be able to agree a payment break with your creditors. Again, please don’t cancel any payments until you’ve spoken to us so we can help.

Please note: if you’re considering missing or reducing a payment because you feel you need to buy extra supplies in case of self-isolation, please follow Government guidelines and refrain from doing so. This will ensure everyone will be able to access the food, medicine and household goods they need, and this will mean your debt plan will continue without disruption. 

When do I need to tell you I can’t make my payment?

In order to temporarily stop or reduce any payments, we will need as much time as possible to ensure this is actioned, and no less than 5 working days. Please remember that there may be a small delay in our response times due to increased demand at this time.

Debt solutions:

Debt Management Plan (DMP) clients:

Please call us on 0800 316 7155 or send us a message through your account in PayPlan Plus.

Individual Voluntary Arrangement (IVA) clients:

Please call us on 0800 912 7269 or use the PayPlan Plus App to send us a message. This can be downloaded from the App Store or Google Store.

Trust Deed clients:

Please call us on 0800 197 7211

Always have your Client ID to hand so we can help you as quickly as possible. This can be found on any correspondence you have received from us.

Do you urgently need money for food and other essentials?

Check out our guide to borrowing money safely, or approach one of the following organisations for immediate help: