PayPlan Client Reviews

We work hard to provide our clients with the best possible service and as a result we’ve been lucky to receive some fantastic feedback over the years! 

Many people come to our website asking which is the best company to use for an IVA or the best company for debt management in the UK. We pride ourselves on providing impartial, tailored debt advice and friendly, personal service. But don’t just take our word for it – check out these reviews from some of our clients…

GET FREE DEBT HELP

Fill in our simple, 3-step form to get immediate debt help and advice.


IVA Reviews (Individual Voluntary Arrangements)

IVA
5

I have no issues at all. Payplan have been excellent and have made my life much better by helping me carry my load. So glad I took out an IVA with them.

IVA
5

always had excellent service and advice ,so understanding,you are not judged at any time,and i would be more than happy to pass your information on to a friends and family should they ever get into the same mess as i did.

IVA
5

very good all round

IVA
5

Circumstances in life change, some not for the good. Payplan have made a difficult time of my life much easier.

IVA
4

I would recommend Payplan to anyone in a similar position to me, with a lot of debt and at their wits’ end on how to keep paying for it

IVA
4

Got me out off a black hole!
Only one more year to go.

IVA
5

Excellent service. Helpful and transparent.

IVA
5

I’ve scored a five because I have complete piece of mind,and am actually paying off my debts, which is important to me at a rate that I can afford due to Payplan, of which I wholeheartedly thank for there advise and help

IVA
4

The IVA certainly helped us in a difficult time. We did not want to claim bankruptcy as we wanted to honor our debts as much as was financially possible and the IVA allowed us to do that. Payplan was always helpful through the process and I have recommended them to others that are having difficulties with debt. We have been disappointed that there has not been increases to the monthly spend for groceries as these have almost doubled since we started the IVA. This is not regulated by PayPlan so didn’t reflect on the service they offered us.

IVA
5

Pay plan have been absolutely brilliant helpful friendly staff who will support you through every stage all done without you feeling ashamed of the fact that it.s debt thats being dealt with and that your not to blame

Self-employed IVA (Bespoke) Reviews

Self Employed IVA (Bespoke)
5

good friendly and helpful service

Self Employed IVA (Bespoke)
5

I have found the services and staffing levels that payplan offer excellent and would recommend them to anyone who finds them selves in need of financial help.

Self Employed IVA (Bespoke)
5

Since my initial phone call to Payplan their service has been fantastic . I was totally lost with debts spiralling out of control with phone calls day and night. Payplan set up an IVA of which I am nearly half way through which has got me back on my feet with calculated monthly payments and at the end I get a second chance with a clean slate. I cannot thank them enough for their service to me.

Self Employed IVA (Bespoke)
4

I went into an IVA after not being able to cope with the ever growing financial problems. I went to Payplan as there were no fees involved for myself. I think in the first place I was wrongly advised on two accounts, firstly to sell my house to pay off some debts, and secondly as my wife was involved in three of the debts, not to have transferred these into my name so that we didn’t have two IVAs running and no house. Since then there have been no issues with the IVA until last November when we offered a settlement figure. Although this was accepted it has so far taken 7 months to complete and still no completion letter. Also I was not told that even if you pay off the IVA early, it still stays on your credit file for the full term making it difficult to get anything that would involve a company viewing your file. All in all I have been pleased with the setting up of the IVA but not happy with the advise and the time to wrap up the IVA once concluded

Self Employed IVA (Bespoke)
5

No problems encountered at all.

Self Employed IVA (Bespoke)
5

We can now sleep

Self Employed IVA (Bespoke)
4

Very good put my mind at rest. Not sure what happens at end of 5years though

Self Employed IVA (Bespoke)
5

Excellent hassle free service. Great peace of mind.

Self Employed IVA (Bespoke)
5

Excellent service, everything went really smooth

Self Employed IVA (Bespoke)
4

The advisers I have spoken to have been very kind and considerate.

DMP Reviews (Debt Management Plans)

DMP
5

excellent lots of support throughout, only problem was companys adding interest so plan is taking longer.

DMP
5

Great customer service they do all the work after the initial programme is set up unless one has change of circumstances

DMP
5

PayPlan were friendly and very clear on what i had to do they helped all the way and kept me informed of everything that was happering.

DMP
5

Being able to make affordable payments have taken away a lot of the stress of trying to juggle money every month

DMP
5

I rely on DMP, they have been really helpful ,a very organised team and personal debt manager, always quick to respond to any question or query, ready to give advise and dealing efficiently with all creditors on my behalf, i feel safe and trusted and also trust the management . Would recommand to anyone who is struggling with debt repayment or any financila problems. Very good review.

DMP
5

Since being with Payplan I have been able to relax and get on with my day to day life in the knowledge that my debts are being paid regularly and that my creditors are satisfied with the arrangements that have been put in place. All personnel at Payplan have been kind and very understanding with regard to my situation and when I have needed to make temporary lower payments they have been there to liaise with my creditors to enable this to happen. I need never talk to my creditors as Payplan do this on my behalf. I would recommend Payplan to anyone who find themselves unable to cope with their debts.
Thank You Payplan!
Pauline

DMP
5

Staff are extremely helpful and considerate and are prepared to listen not judge

DMP
5

I have received excellent service re my debt plan

DMP
5

The plan itself is excellent, it is a struggle at times to find the money but we try and manage to pay on time, every month.

DMP
5

After first contacting National Debtline, my case was taken up by PayPlan. At each stage I was treated sympathetically with each solution explained clearly. With my DMP, PayPlan have helped set up a budget to repay my creditors. They have taken away the worry of contacting each creditor in turn. PayPlan send regular e-mails with different money saving tips etc. It will take time but I am determined to see this through with the help of PayPlan.

Trust Deed Reviews

Trust Deed
5

What a relief to get my finances into some kind of order. Being honest about my situation was a big challenge in itself and having someone to talk to makes all the difference. Pay plan have been very understanding and answer all your questions when your worried

Trust Deed
4

Very helpful

Trust Deed
4

This has changed my life staff are great with myself very helpful.

Trust Deed
5

Great service no problems and kept informed of any changes etc.

Trust Deed
5

sympathetic but realistic advice provided

Trust Deed
5

Very honest kind and patient people

Trust Deed
5

I found the help was what I needed and everything was explained to me. I have peace of mind now I am making the payments requested from me and no that in about 2.5 years I will be free from debt.

Trust Deed
5

Wish I had come to Payplan Scotland earlier . The process is so much easier than I expected & the staff are very friendly & extremely helpful . Would urge anyone in this situation to give them a call as a matter of urgency .

Trust Deed
5

I think Payplan is a great way to pay off debt and to solve financial difficulties.

Trust Deed
5

Excellent advice, service and always on hand to help with any issues that arise. Advisers are easy to talk to and always ready to help.