Useful Links

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Complete Useful Links A-Z

Adfam
Charity helping families deal with drug and alcohol addiction
020 7553 7640

ADRnow
Charity advising on Alternative Dispute Resolution as an alternative to the courts
020 7398 1470 – (Advice Services Alliance)

Advice UK
Charity with over 1000 members offering a range of advice services
020 7407 4070

Age Concern
Charity providing information and support for older people
0800 00 99 66

Association of Civil Enforcement Agencies
An independent association promoting standards in the industry of civil enforcement
01924 350 090

British Bankers Association
Organisation promoting the voice of the banking industry in the UK
020 7216 8800

British & Irish Ombudsman Association (BIOA)
Organisation listing complaint-handling bodies that help complainants
020 8894 9272

Building Societies Association
The trade association of building societies in the UK
020 7437 0655

Business Debtline
Charity providing debt advice specifically for UK businesses
0800 197 6026

Call Credit
UK credit reference agency
0870 060 1414

Childline
Confidential advice and support for children – a service run by the charity NSPCC
0800 1111

Child Support Agency (CSA)
Government organisations responsible for collecting and distributing child maintenance payments
0845 7133 133

Child Trust Fund (CTF)
Savings and investment account for children funded by the Government
0845 302 1470

Community Legal Advice
Legal advice and information about legal aid run by the Government’s Legal Services Commission
0845 3454 345

Consumer Credit Association’s Website
Organisation that represents businesses within the home credit industry
01244 312 044

Consumer Credit Trade Association
Organisation that represents business throughout the consumer credit industry
0845 257 1166

Consumer Council for Water
Organisation supporting water and sewerage consumers in England and Wales
0845 039 2837

Consumer Direct
Government run service providing consumer advice and information on consumer rights
0845 404 0506

Consumer Focus
Statutory organisation campaigning for a fair deal for English, Welsh, Northern Irish and Scottish consumers
020 7799 7900

Council of Mortgage Lenders
Organisation working with the mortgage industry and government to work on policy from arrears and possessions to valuation issues
0845 373 6771

Credit Services Association
Organisation representing those companies responsible for collecting unpaid credit
0191 286 5656

Cruse Bereavement Care
Charity promoting the well-being of bereaved people
0844 477 9400

Dial UK
Charity with a network of over 120 local disability information and advice services
01302 310 123

Directgov
Government website giving access to information about public services
0800 88 22 00

Energy Ombudsman
Service helping resolve disagreements between energy companies and domestic and small business customers
0845 055 0760

Enforcement Services Association
Organisation that promotes ethical and professional standards for bailiffs
0117 907 4771

Equality & Human Rights Commission
Works to remove discrimination and protect human rights in the UK
0845 604 6610

Equifax
UK credit reference agency
0870 010 0583

Experian
UK credit reference agency
0870 241 6212

Financial Ombudsman
Service helping resolve disagreements between financial service providers and consumers
0845 080 1800

Financial Services Compensation Scheme (FSCS)
UK’s statutory fund of last resort protecting customers financially against the inability of authorised financial firms to pay claims against them
020 7892 7300

Gamblers Anonymous
Charity offering support, advice and meetings for compulsive gamblers
020 7384 3040

Gamcare
Charity providing support, information and advice for those with a gambling problem
0845 600 0133

Gingerbread
Charity supporting single parent families in partnership with The National Council for One Parent Families
0800 018 5026

Help the Aged
International charity aiming to free older people from poverty, isolation and neglect
0808 800 6565

Jobcentre Plus
Government department providing the unemployed with job hunting and benefits advice
0845 606 2626

HM Revenue & Customs
Advice on Tax, Tax Credits, Child Benefit
0845 302 1444 – Child Benefit
0845 300 3900 – Tax Credits

Law Society
Organisation representing solicitors in England and Wales
020 7242 1222

Local Government Ombudsman
Service helping resolve complaints about councils and some other authorities
0845 602 1983

Mind
Charity working to end discrimination against mental illness whilst supporting sufferers
0845 766 0163

Money Claim
HM Court Services offering small claims service online
0845 601 5935

Money Made Clear
Information and guides about financial products for consumers from the Financial Services Authority (FSA)
0845 606 1234

Ofcom
Regulator for the UK communications industry including television, radio, telecommunications and wireless communication services
0845 456 3000

Ofwat
Ombudsman service for solving disputes between water companies and customers
0121 625 1300

Otelo
Ombudsman service helping resolve disputes between public communication providers and customers
0845 050 1614

Office of Fair Trading
Organisation responsible for promoting and protecting consumer interests
0845 722 4499

Parliamentary & Health Service Ombudsman
Carries out investigations into unfair, improper action or poor service UK Government and the NHS
0845 015 4033

Pension Service
Government department for work and pensions
0845 915 1515

Refuge
Charity supporting victims of domestic violence in partnership with Women’s Aid and Refuge
0808 2000 247

Relate
Charity offering relationship counselling and relationship advice
0845 130 4016

Rights of Women
Charity aiming to empower women on their legal rights
020 7251 6577

Samaritans
Charity providing non-judgmental emotional support 24 hours a day
0845 790 9090

SANE
Charity aiming to meet the challenges caused by mental illness
0845 767 8000

Shelter
Charity providing help and support for those with housing needs, including the homeless
0808 800 4444

TaxAid
Charity providing a wealth of information on all Tax related issues
0845 120 3779

Tenant Services Authority
Government regulator for the provision of affordable housing
0845 230 7000

TV Licensing
Buy Renew and Update TV Licenses online with advice for concessions
0844 800 6732

Veterans UK
Ministry of Defence website providing information and services for UK Veterans
0800 169 2277

Which?
Consumer focussed organisation offering advice, testing and reviews on consumer products
01992 822 800

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