Getting debt advice from PayPlan
Knowing where to turn can be difficult, but you’ve come to the right place.
We’re one of the UK’s largest debt advice providers, and we’re here to help you understand your options so you can choose what’s best for you.
We won’t charge you for debt advice, even if you decide that a debt solution isn’t right for you.
Why choose PayPlan?
- Free debt advice: Our advice is always free, and our Debt Management Plans come with no charges, so 100% of your monthly payment goes directly toward reducing your debts. If a solution includes a fee, we’ll explain all the details clearly before you decide.
- No jargon: We explain everything in clear, simple terms.
- Support every step of the way: We’ll guide you through the process and offer ongoing support with everything from recommending solutions to advice on speaking to creditors.
How to get debt advice
- Online: Use our online tool, PlanFinder, to get advice and manage your plan at your own pace. You can also chat with our advisors via live chat, email, or WhatsApp.
- Over the phone: Prefer to talk? Call us free on 0800 316 1833. Our friendly advisors will listen to your situation and recommend the best solution for you.
What to expect
- Get started: Provide basic information about your income, expenses and debts.
- Receive a recommendation: We’ll suggest the best debt solution based on your situation.
- Manage your plan: If you start a plan with us, you can easily manage it online with PayPlan Plus.
How to prepare for a debt advice session
We’re here to make sure that the process is as simple as possible.
You can prepare for your debt advice session by having some basic information to hand. This allows our advisors to better understand your situation and give you the best advice possible. It also means we can give you the support you need quicker.
It’s helpful to know:
- how much money you have coming in
- what you need to pay for
- how much money you owe and who it’s owed to
We’ll help you work out a household budget, understand which payments you need to prioritise and explain all the solutions available.
How can debt advice help?
One thing we regularly hear from the people we’ve helped over the years is how relieved they feel after getting debt advice.
Even if they don’t enter into a debt plan straightaway, for many people, just finding out their options and knowing they have a plan of action for dealing with their debts can feel like a weight off their shoulders, especially if they’ve been worrying about it for a long time.
FAQs
How long does it take to get debt advice?
Usually less than an hour over the phone, or you can take your time online.
Can you get bailiffs to leave me alone?
Part of our debt advice service is to recommend the best debt solution or option for you. Some debt solutions can stop creditors from contacting you, including sending bailiffs to your home.
Will I need more information about my debts?
During your debt advice session, we’ll ask for the following information. If you have a number of debts, you may have lost track of the amounts and the details. Try to gather as much information as possible from your credit card and loan statements, but don’t worry if you can’t remember everything, as we’ll be able to get the rest of the information from your credit report (with your consent) whilst we’re advising you.
- Details of your debts (including who you owe money to and how much)
- Your income (including wages, benefits and pensions)
- Your outgoings (including bills, travel costs and living expenses)
Can you write my debts off?
Insolvency solutions, such as Individual Voluntary Arrangements (IVAs), Debt Relief Orders (DROs) and bankruptcy, can write off large amounts of debt.
Debt write-off isn’t always suitable for everyone, though. Other debt solutions, such as a Debt Management Plan (DMP), might be more suitable for your situation. When you come to us for advice, we’ll use the information you give us to suggest the best solution or option.
Will my advice be confidential?
Yes, everything you share with us is completely confidential.
Where can I find more details about my debts?
If you’re in debt, you’ve probably got letters or emails asking for payments from whoever you owe money to. These will usually include details about how much you owe and what you owe the money for.
If you can’t find these, you can always contact your creditors and ask them to send you up-to-date balances for your accounts.
You can also use the three credit reference agencies in the UK, Experian, TransUnion and Equifax, to send you a copy of your credit report. ClearScore will show you your Equifax credit score for free.
Can I get debt advice if I’m on benefits?
Of course. We help everyone who comes to us for debt support, and we’ll always give you the same quality debt help and advice, no matter what your situation is.
Who can give debt advice?
The Financial Conduct Authority (FCA) is a professional body that regulates debt advice in the UK.
To legally provide debt advice to the public, a debt advice company must operate in line with FCA regulations and guidance. This ensures that debt advice companies give correct help and advice to people in debt and prevents fake or scam businesses that might provide false advice to try and trick people into giving their details away.
If you encounter a debt advice company and are unsure whether it’s real, you can check the FCA Register to ensure its legitimacy.
Is PayPlan’s debt advice free?
We won’t charge you for debt advice, even if you decide that a debt solution isn’t right for you.
Your advisor will discuss the options available to you and let you know how each one could affect you.
Depending on which solution you choose, you might need to pay a set-up or management fee.
Let’s make life more affordable
You’re just two steps away from taking back control of your finances and freeing up more money for you and your family.
No impact on your credit score.
Excellent, professional, friendly and empathetic service. PayPlan have given us our lives back!
Sandra Daly
Excellent, professional, friendly and empathetic service. PayPlan have given us our lives back!
Sandra Daly
100% secure & confidential