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Or you can call us on freephone 0800 280 2816. Our phone lines are open between 8am to 9pm from Monday to Friday and 9am to 3pm on Saturday. 

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Are you an existing customer?

Please contact your case officer to discuss your enquiry.

DMP Clients call 0844 855 2163
IVA Clients call 0844 855 2167
Trust Deed Clients call 0844 209 2796
Bespoke IVA Clients call 0845 855 2167
PayPlan Scotland Clients call 0844 209 2796

Alternatively, visit PayPlanPlus and you can submit an email through the ‘Messages’ area


We check our emails every thirty minutes during office hours. Under normal circumstances, we will reply within the hour.

Use our simple Debt Help Form to give us an overview of your financial situation and give an indication of your circumstance prior to speaking to you.

At PayPlan, we help people resolve their debt problems by providing a wide range of practical, long-term debt management solutions including Individual Voluntary Arrangements, Debt Management Plans and Trust Deeds

Office Address

Payplan, Kempton House
Dysart Road
PO Box 9562
Grantham
Lincolnshire
NG31 7LE