Free debt advice – Why get debt advice?
When you’re in debt, it can be hard to know what to do for the best. At PayPlan, we’re committed to making debt advice simple.
Getting clear, calm advice about your debts doesn’t just take the stress out of your situation; it helps you to see the best way forward, and shows you the options available to you that can give you a clear plan of action for getting your debts under control.
Getting debt advice from PayPlan
All our advice is 100% free, impartial, and confidential. We’ll steer clear of using tongue-twisting terms and give you all the information you need in a way that makes sense.
At PayPlan, we’ll…work with your creditors on your behalf
offer you help and advice in the way that works for you
recommend the best solution for your circumstances
support you every step of the way, for as long as you need us
Get debt advice online
Our advisers give you the same help, support, and guidance that you’d get over the phone through our digital channels: live chat, email and our step-by-step debt solution too, PlanFinder.
Another bonus of online debt advice is that you can save your details and complete your session later if you’re pushed for time. Our online debt service is also never ‘out of office’ meaning you can access your client account online through PlanFinder, 24/7.
Here’s how getting our debt advice online works
Get debt advice over the phone
Sometimes it’s easier to get things off your chest, confidentially, to someone you don’t know rather than speaking to a friend or family member.
It doesn’t matter how much debt you’re in or how many lenders you owe money to; when you speak to us over the phone you’ll always be listened to with the compassion and respect you deserve from one of our trained debt advisers. After you’ve told one of our advisers about your situation, they’ll let you know what the best solution is to get you debt-free.
Here’s how getting debt advice over the phone works.
If we think there are better ways to help you manage your debts, like setting up a Repayment Arrangement with your creditors, then we’ll give you a step-by-step guide on how to do that. This means that even if you don’t enter into a debt solution with us, you’ll still benefit from getting debt advice.
How to prepare for debt advice
Being in debt can be daunting, so we’re here to make sure our help is as simple as possible. Before you get debt advice over the phone or online, it’s best to get a few details to hand first.
This makes it easier for our advisers to understand your situation and give you the best advice possible. It means we can give you the help you need much quicker too.
You don’t need mountains of paperwork – just some information about who you owe money to, how much you owe them, plus your monthly incomings and outgoings should be enough to get started. All of this information can be found by logging in to your online bank account or looking at your latest bank statement.
It’s helpful if you know…
- how much money you have coming in
- what you need to pay for
- how much money you owe
We’ll help you to work out a household budget, understand which payments you need to prioritise and explain all the solutions that are available to you.
How can debt advice help?
One thing that we regularly hear from the people we’ve helped over the years is how relieved they feel after getting debt advice.
Even if they don’t go into a debt plan straight away, for many people just finding out their options and knowing they have a plan of action for dealing with their debts can be like a weight off the shoulders, especially if it’s something they have been worrying about for a long time.
Whether your first conversation with us is online or over the phone, we’ll be able to reassure you and put your mind at ease straight away.Here are Rhiannon and Kristina’s stories…
Generally, it takes around half an hour to get debt advice over the phone from one of our advisers.
This is usually enough time for our advisers to learn enough about your situation to give you informed, quality debt advice about what you should do next, and what the best solutions are for you.
If you choose to get our debt advice online you can complete it at your own pace, and you can save your session and come back to it another time if it’s more convenient. If you complete the online session in one go, it’ll usually take around half an hour, same as the phonecall would.
Part of our debt advice service is to recommend the best debt solution or option for you, and there are some debt solutions that can stop creditors from contacting you in any way, including sending bailiffs to your home.
We can only do this once we’ve spoken to you first though, and will only recommend a debt solution if we think it’s suitable for you.
During your debt advice session, we’ll ask for the following information. If you have a number of debts, you may have lost track of the amounts and the details. Try to gather as much information as possible from your credit card and loan statements, but don’t worry if you can’t remember everything because we’ll be able to get the rest of the information from your credit report (with your consent) whilst we’re advising you.
- Details of your debts (who you owe money to, how much etc.)
- Your income, including:
- Your outgoings, including:
- Travel costs
- Living expenses
Debt write-off isn’t always right for everyone though, and it might be that other debt solutions, such as a Debt Management Plan (DMP) are more suitable for your situation. When you come to us for advice, we’ll use the information you give us to suggest what the best solution or option is for you.
Yes, 100%. Whenever you speak to us, anything you tell us about will be fully confidential, and any debt advice you receive will be given to you by a qualified, trained debt adviser.
We also know that money is only part of the problem. So, if you’re worried about letters from your creditors or your family finding out you’re in debt, or even something more serious like illness or an addiction, you can trust us to be confidential at all times.
There’s no obligation to enter into a debt solution either if you just want to get debt advice first; a lot of the time, it can help to just talk to someone about your debts, find out what your options are and then give yourself some time to think about what you want to do next.
If you’re in debt, then the chances are you’ve got letters or emails asking for payment from whoever you owe money to. These will usually include details about how much you owe, and what you owe the money for.
If you’ve lost or can’t find these, though, you can always contact your creditors and ask them to send you up-to-date balances for your accounts.
You can also use the three credit reference agencies in the UK, Experian, TransUnion and Equifax, to send you a copy of your credit report. ClearScore will show you your Equifax credit score for free.
Of course – we help everyone who comes to us for debt help, regardless of their financial situation. It doesn’t matter if you’re in debt to multiple lenders, are unemployed, are on benefits or so on, we’ll always give the same quality debt help and advice.
The Financial Conduct Authority (FCA) is a professional body that regulates debt advice in the UK.
In order to legally provide debt advice to the public, a debt advice company has to operate in line with FCA regulation and guidance. This ensures that debt advice companies give correct help and advice to people in debt, and prevents fake or scam businesses being set up that might give false advice in order to try and trick people into giving their details away.
If you come across a debt advice company and aren’t sure whether it’s real or not, you can check the FCA register to make sure the company is legitimate.