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FAQs

Debt Information

Our general debt FAQs provide clear answers to common questions, helping you understand how our services work and if they’re suitable for you.

What happens if I lose my job while I’m in a Trust Deed?

As every situation is different, we always suggest you contact us immediately so we can discuss the next steps with you.

One of the options could be a payment break – putting a halt to your monthly Trust Deed payments until you have found new employment.

We appreciate this might be a difficult time for you, and we will always work hard to find the best solution for your particular circumstances.

What happens if I have a change in circumstances during my Trust Deed?

Your Trustee will complete a yearly review with you to check that your personal details and income & expenditure details are up-to-date, and make amends if necessary.

However, if your circumstances change in between reviews, we can complete an income & expenditure review with you at any time.

By doing this, we can make sure that your agreed monthly Trust Deed payments are still affordable, and propose changes to your creditors if needed. All we need you to do is contact us as soon as you become aware of any changes, so we can review everything with you straightaway.

Can I speak to someone via WhatsApp or online chat?
Yes. We offer support via WhatsApp or live chat for your convenience. You’ll receive the same expert advice, just in a way that suits your schedule and preferred communication style.
How often do I need to check in or update you on my situation?
In a managed solution, like an IVA or a DMP, we’ll check in with you every year. If your circumstances change at any time, please let us know though, so we can ensure your plan still works for you.
How quickly can a plan be set up?
We often get things moving quickly, with some solutions set up within days. More complex solutions, like an IVA, can take longer due to legal processes, but we’ll guide you every step of the way.
What information do I need to provide for debt advice?
To give you the best advice, we’ll need some basic details like your income, regular expenses and a list of your debts. Recent bank statements or letters from creditors can be helpful but aren’t essential at first.
How do I start getting help from PayPlan?
It’s really simple. Just reach out to us by phone, online chat or WhatsApp. We’ll discuss your situation and guide you through your options. There’s no pressure, and you’re free to decide how you’d like to proceed.
Can creditors still contact me once I start a plan?
Once you’re in a debt solution, your creditors should stop contacting you directly. For some solutions (like DMPs), creditors may still reach out, but they should respect the terms of your plan if you’re meeting your repayment offers.
Can PayPlan stop bailiffs or court action?
If you’re facing bailiff action or court proceedings, it’s essential to contact us right away. We can work with you to explore what can be done to resolve the situation.
Will PayPlan contact my creditors for me?

Yes, if you’re suitable for a managed solution and decide to go ahead. In this case, we’ll only share the information you agree to.