We’re taking our customer support to a new level by partnering with LanguageLine Solutions, to offer real-time interpreting in up to 240 different languages.
In line with our commitment to our Consumer Duty responsibilities, the partnership with LanguageLine will ensure that free debt advice is accessible to customers who previously faced language barriers, making it easier for them to seek assistance.
The introduction of LanguageLine, the largest interpretation services provider in the world, follows our rollout of the British Sign Language (BSL) Video Interpreting Service, SignVideo, earlier this year.
We became the first UK debt advice company to provide access to this service which is now a benchmark for the industry.
Peter Munro, our Partnerships Director, said: “We’re continuing to experience record demand for our debt advice, and LanguageLine is perfectly equipped to facilitate clear communication in languages our customers understand while ensuring compliance with regulations.
“More importantly, our new partnership will allow us to deliver good outcomes for customers who previously had limited access to free debt advice.”
Vanessa Eke, Managing Director of LanguageLine Solutions UK, said: “We understand that conversations around debt advice may have a profound effect on people’s lives, and so clarity and understanding are vital.
“Language barriers ordinarily present a potential obstacle to this, but LanguageLine’s on-demand interpreting services provide an instant channel for information sharing and advice, at any time of the day or night, meaning that everybody receives the same level of service.”
If you’re worried about your finances and need free debt advice, we can help. Contact us on 0800 316 1833 to get started or visit http://www.payplan.com/