Meanwhile my contract with Three expired and I moved to a different network in November, and in December I had a debt collection letter through chasing for the money they still say I owe for this repair work. They also added on about another £20 which I think is for the final month of my contract (I cancelled my direct debit before the big charge could be taken) but I can't be sure what its for as I cannot log in to my Three account anymore since I left them. I've written asking for a final paper bill and have not had that either.
So I don't feel I've had a proper answer to my request about the fee, and its surprised me that I've had no further letters or calls from their debt collection team chasing the amount. Could it be they've just wiped my account but not bothered to let me know? Should I chase them about it more or just leave it? I don't want to leave it then months later find Im still being chased or they're trying to add something to my credit rating. Surely they have to send more than 1 letter before doing that? They have really tried to ignore me and the people on the phone have always been useless. I would be happy to pay the outstanding balance of my account but haven't been sent the bill and I refuse to pay this repair charge (£95) but am annoyed they have not shown an interest in resolving the matter amicably. COnsumer Direct have said pay under protest and take them to court but I can't afford to! I just wonder if since the correspondence seems to have stopped, this will just go away now?
Thanks for any advice!