Your new supplier will be able to confirm the meter reading you provided to them. If the new supplier can confirm that they have the handover reading, and if they can confirm that they did pass the meter reading to the old supplier, then you need to raise a formal complaint with the old supplier young their complaints procedure. If they still wish to play stupid, then you may need to take this up to the Ombudsman service.
However, if the new company have used an incorrect reading, or failed to pass the meter reading across to the old supplier, then you need to make the formal complaint to them.
Until you have been the full length of the formal complaints route, no court will entertain any attempt to look for recompense.
So it is complaint procedure .... Ombusman Service.
Please read this form the Ombudsman Service
http://www.ombudsman-services.org/downl ... tsheet.pdf
Want to talk to someone confidentially, without obligation and free of charge?
Abbreviations used in DQF
My advice is guidance only, if you want the law then consult a lawyer!
(c) All Spelling mistakes are my own design, infringement of them may result me sulking!