Firstly, my apologies if this has been answered elsewhere. Unfortunately, i can not find it, so thought I would ask.
In brief, my wife and I entered into a Debt Management Plan (DMP) in 2009 after losing our jobs. We used a company called Byrom and Keeley who arranged all of our debts and spoke to our creditors to agree to the new terms and repayment amounts. Since then, this has been reviewed every 6 months with no payments missed and has run as expected. We are slowly repaying our debts
My question is that on looking at my Equifax credit rating (287 - Poor) it seems that Natwest have registered a default every month, since 2009, even though they have agreed to the DMP. Can they do this as it seems excessive and as we have agreed new terms and they have accepted the new payments for the last 5 years is it fair to call it a default?
No other creditor has done this and I want to know if I can get my credit report file adjusted to show the new payment plan rather than a default?
Interestingly, my Experian credit report is excellent (994!!!)... so I am truly baffled.
Thanks in advance for your help