i was going to post 'dont worry'
then i read down a bit more
the poor OR has to deal with the AT.
just to give you an idea. have you ever phoned an out of Britain call centre?
have you ever been asked to do something very specific , done it ,then someone says oh what about this, and its the first mention of it, then when you have done it they say 'oh not sure that was worth it, ive changed my mind now'