I have an overdraft with HSBC for the amount of £1500 unfortunately I kept going over this and getting enormous charges. Eventually I felt I had no option but to switch banks and then to repay the overdraft.
HSBC then started calling me and instead of negotiating any payment plan they just kept demanding the money and asking me to pay £2000 which I don't have. I asked them if they would add the overdraft to my HSBC loan which I had never missed a payment on and was advised that they couldn't do this as I was up to date on my payments and the only way they could do this would be if I missed 2 payments on my loan which I thought was absolutely ludicrous and I didn't want to defer on my payments of the loan so continued to pay it.
On the next call I was asked how much I could afford to pay each month and I advised them that I could pay £50 per month and I was told that they couldn't accept this and I asked how much would I have to pay each month and was told £240 per month which reluctantly I agreed to but was then told that they couldn't do this now as I did not have any spare income to cover this. I had advised them that I had taken up additional work and also that my husband gives me half of the mortgage payment so I could cover the payment but they still refused to put a plan in place.
I then popped into branch and was told that they couldn't do payment plans in branch which was a surprise as the letter I had received from them advised me that I could go in to branch to discuss this.
I then called HSBC again and was told that I couldn't do a payment plan as I hadn't had any activity on the account in 6 months.
It seems that HSBC clearly do not know what they are doing as I receive different information each time and the end result always seems to be that I have to pay the £2000 in one sum rather than a payment plan.
I feel that I have done everything possible to get this matter rectified but HSBC will not accept anything.
I have now started to pay them £100 a month which is what I can afford however I then received a letter saying that this was not acceptable.
On Saturday I received a letter saying unless I pay £2074.89 within 18 days action will be taken against me which could include Debt Collectors, Solicitors or Court Action so I am obviously really worried about this but cannot see what I can do as I do not have the full amount to pay in one go but can commit to a payment plan.
Any assistance would be so appreciated as I just do not know what to do!!