When are we open over the festive season 2016-2017?

Written by Niall Davison on 12 December 2016

christmas opening hours

Like most people, we’re taking a bit of a break over the festive season, so our opening hours are changing slightly.

If you’re a new client looking for debt help and advice, check out below when our Helpline is open.

If you’re an existing PayPlan client (or already in the process of setting up a debt plan with us), scroll down to find the opening days and times for the relevant department.

But don’t forget that our online account management service PayPlan Plus is always available 24/7 – even when we’re not**.

You can access PayPlan Plus at www.payplanplus.com or via the PayPlan Plus app – download the FREE app from the App Store or Google Play today!

When is PayPlan’s Helpline open?

0800 280 2816 (Calls are free from all landlines and mobiles)

  • Up to Thurs 22 Dec: Normal opening hours (Mon-Fri 8am-8pm, Sat 9am-3pm)
  • Fri 23 Dec and Sat 24 Dec: OPEN 9am-1pm
  • Sun 25 Dec – Tues 27 Dec: CLOSED
  • Wed 28 Dec – Fri 30 Dec: OPEN 9am-4pm
  • Sat 31 Dec: OPEN 9am-1pm
  • Sun 01 Jan and Mon 02 Jan: CLOSED
  • From Tues 03 Jan onwards: Normal opening hours (Mon-Fri 8am-8pm, Sat 9am-3pm)

When is PayPlan’s DMP department open?

0800 316 7155 (Calls are free from all landlines and mobiles)

  • Up to Thurs 22 Dec: Normal opening hours (Mon-Fri 8am-8pm, Sat 9am-1pm)
  • Fri 23 Dec: OPEN 8am-5pm
  • Sat 24 Dec – Tues 27 Dec: CLOSED
  • Wed 28 Dec – Fri 30 Dec: OPEN 9am-3pm (for existing DMP clients only)
  • Sat 31 Dec – Mon 02 Jan: CLOSED
  • From Tues 03 Jan onwards: Normal opening hours (Mon-Fri 8am-8pm, Sat 9am-1pm)

When is PayPlan Partnership’s IVA department open?

0844 855 2171*

  • Up to Thurs 22 Dec: Normal opening hours (Mon to Thur 8am-8pm, Fri 9am-5pm, Sat 9am-1pm)
  • Fri 23 Dec – Mon 02 Jan: CLOSED
  • From Tues 03 Jan onwards: Normal opening hours (Mon to Thur 8am-8pm, Fri 9am-5pm, Sat 9am-1pm)

When is PayPlan Bespoke Solutions’ Self-Employed IVA department open?

0844 855 2167*

  • Up to Thurs 22 Dec: Normal opening hours (Mon to Thur 8am-8pm, Fri 9am-5pm, Sat 9am-1pm)
  • Fri 23 Dec – Mon 02 Jan: CLOSED
  • From Tues 03 Jan onwards: Normal opening hours (Mon to Thur 8am-8pm, Fri 9am-5pm, Sat 9am-1pm)

When is PayPlan Scotland’s Trust Deeds department open?

0844 209 2796*

  • Up to Thurs 22 Dec: Normal opening hours (Mon-Thur 8am-8pm, Fri 8am-5pm)
  • Fri 23 Dec – Mon 02 Jan: CLOSED
  • From Tues 03 Jan onwards: Normal opening hours (Mon-Thur 8am-8pm, Fri 8am-5pm)

*Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge.

**Sorry, but PayPlan Plus is not currently available for PayPlan Scotland (Trust Deeds) clients.


Filed under Client News

This article was checked and deemed to be correct as at the above publication date, but please be aware that some things may have changed between then and now. So please don't rely on any of this information as a statement of fact, especially if the article was published some time ago.

2 thoughts on “When are we open over the festive season 2016-2017?”

  • Christopher Moore

    December 18, 2016 at 12:50 pm

    To all the staff at payplan have a great Xmas & new year

    Reply Report comment

    • Jane Clack

      January 1, 2017 at 1:03 am

      Thank you. I hope you have had one too!

      Reply Report comment

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